Refund Policy
We are committed to ensuring your satisfaction with our product.
Last Updated: August 1, 2026
Thank you for purchasing Adima AI.
We are committed to providing a reliable and high-quality software experience.
This Refund Policy explains when refunds may be requested, the conditions under which refunds may be approved, and how refund requests are handled.
Purchases of Adima AI licenses, subscriptions, and digital products are securely processed through Paddle, our authorized payment provider.
1. Refund Eligibility
You may be eligible for a refund in the following situations:
1.1 Payment Processing Issues
If payment was successfully completed but you did not receive your purchased license, subscription, activation, or access to the purchased product, you may request a full refund.
1.2 Technical Compatibility Issues
If Adima AI does not function on a supported system and our support team is unable to resolve the issue, you may be eligible for a refund.
1.3 Unresolved Software Issues
If you experience critical problems preventing you from downloading, installing, activating, or using Adima AI, and our support team cannot provide a solution, you may request a refund.
1.4 Duplicate or Incorrect Payments
If you were charged multiple times due to a payment processing error, duplicate payments may be refunded.
2. Refund Request Period
Refund requests should generally be submitted within 14 days of the original purchase date.
Requests submitted after this period may be reviewed on a case-by-case basis depending on the circumstances.
3. Non-Refundable Cases
Refunds may not be provided in the following situations:
3.1 Change of Mind After Use
Because Adima AI provides a free version that allows users to evaluate the software before purchase, refunds are generally not provided after significant usage of the purchased software.
3.2 System Requirements Not Met
Refunds may not be available if your device does not meet the minimum system requirements provided before purchase.
3.3 Unauthorized Modifications
Refunds are not provided for issues caused by:
- Modified software files
- Reverse engineering
- Unauthorized changes
- Third-party modifications
3.4 License Misuse
Refunds may not be provided if the software license has been:
- Shared with unauthorized users
- Transferred without permission
- Used in violation of our Terms and Conditions
4. Subscription Cancellation
If you purchase a subscription, you may cancel future renewals through available account options or by contacting our support team.
Cancellation prevents future charges but does not automatically provide refunds for previous payments unless the purchase qualifies under this Refund Policy.
5. Payment Provider
Payments for Adima AI products are processed through Paddle.
Paddle handles payment processing, billing information, and transaction management according to its own policies.
Approved refunds are processed through Paddle and returned to the original payment method where possible.
Refund processing times may vary depending on your payment provider and financial institution.
6. How to Request a Refund
To request a refund, contact our support team:
Please include:
- Order number or payment receipt
- Email address associated with your purchase
- Detailed description of the issue
- Screenshots or error messages if applicable
Our support team will review your request and respond within 5 business days.
7. Contact Us
If you have questions or concerns regarding this Refund Policy, contact:
We appreciate your trust in Adima AI and are committed to helping you have the best possible experience with our software.